Onyx hotel boston review12/8/2023 ![]() The shower was ok, the water pressure could have been better, and it wasn't very clean, that really bothered me. The bathroom was also very nice, and they had Aveda products in there. ![]() The TV worked well, and had all the typical channels. The room was very clean, and the bed was super comfortable, although I did wish that we had an extra blanket. We were also very easily able to log into the hotel internet, that was a big help for us, and we were very pleased to have it. ![]() The minibar was great, and they had a lot of great items in there. The room was very small, my husband was not happy about that, but I found the room to be very cosy. I liked the decor very much, it was very different. Decorated in red, black and white colors, and had a very trendy vibe. When we entered our room, it was reminiscent of the lobby. My first impressions were good, the hotel was clean, trendy looking, and had a nice vibe, however, the lobby is very small, so if we were to have checked in during a busy time we would have been quite cramped in the lobby. The valet helped us with our luggage, and we were checked into our room in about 2 minutes. Upon arriving at the Onyx we were greeted by the valet, it costs $38 per night to park at the hotel, and it takes 25-30 mins to get our car out of the garage. He even informed me that we could book Boston Trolley Tour Tickets at the hotel, which we did. I was so delighted to talk to him, he was very patient, gave us a lot of great tips, and spent about half an hour with me on the phone. I decided to call the hotel concierge to get his opinions. Before our trip we had some plans of what we wanted to do, but I still wanted to talk to someone to get an idea of the best tourist attractions to see in Boston. We were planning on doing a lot of sightseeing, and thus not spending a lot of time in our room, so we didn't see a point in getting a fancier room. We booked our room through the hotel, and we had a king bed room, their most simple room. We had never been to Boston, and I booked this hotel because it looked like something different than your typical franchise hotels, I thought it would make our trip special, and memorable. Although I'm a Hilton Diamond member, I won't be staying at this hotel again in the future.My Husband and I went to Boston from Nov 22-24, 2007. I'm really surprised at the attitude of this hotel's staff. Apparently, I was supposed to know that the remote only works if you are pointing it directly at the bottom right-hand corner of the TV. He got annoyed at me and said that I'm not using the remote control correctly. I called the front desk, and they sent their electrician. After that, my TV remote control wasn't working consistently. When I asked further as to what I should do then, they said that there's shower gel in the shower that I could use. ![]() I called the front desk, and they simply said that the hotel was out of hand soap. In my bathroom, there wasn't any hand soap for the sink. Unfortunately, that's kind of where the good stops. The good part of the Onyx is its location, namely its proximity to North Station, Faneuil Hall, and Quincy Market. its about a 25 minute wait." While the poor attempt at humor would normally be appreciated, I just tried to call you multiple times AND I was already hangry. The response "No, but I can put you on a list. Decided to go down to the front desk to request that my car be brought around. Called a total of 4 times with no answer. Day of checkout, I call down to have my car brough over from valet parking. The staff did not seem interested in being of assistance. My daughter made the joke that the owners spent their "per room budget" on the bathrooms alone. The bathroom (while small) was beautiful. The room had tiniest in room fridge which kept everything about a degree less than room temperature. It is obvious that there is a remodel underway, no issue there, but that is no excuse for the poor amenities. The location is perfect if you are attending an event at the Garden. Let me begin by stating that I am a loyal Hilton customer (#brandloyalty).
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